Customer Success Specialist

About the job

Overview The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. Qualifications Education background: • Bachelor’s Degree or at least Diploma or equivalent in any discipline. • Must have B2 level English Language proficiency and Punjabi (reading, writing, speaking and aural comprehension). Work experience: • Minimum of 6 months work experience in customer support in any industry. • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Required Interpersonal Skills: • Customer Service orientation. • Customer Results/Solutions focussed. • Active Listening Skills. • Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement. Responsibilities and Accountabilities • Support customers to place online orders with the client. • Provide timely support to customers through available communication channels (inbound phone calls and email). • Maintain a positive, empathetic, and professional attitude towards customers at all times. • Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers.

Requirements

• Customer Service
• Communication
• Active Listening

Qualifications

• Bachelor's Degree
• Diploma or equivalent

Preferred Technologies

• Customer Service
• Communication
• Active Listening