Customer Success Specialist

About the job

Date Posted: 03 Sep, 2021 Job title: Customer Success Specialist Department: Research & Development Experience: at least 1 yr Job Location: Pune (Bavdhan) Eligibility • Fluency in English, knowledge of regional languages is a plus • Excellent communication skills both verbal & non-verbal • Any engineering background, B.E or electrical background preferable • Experience – at least 1 yr in troubleshooting & installation [Fresher’s also Welcomed] • Excellent problem solving, management and leadership skills • Experience/Knowledge of Home Automation & IOT will be an added advantage • MS office – Basic Excel & PowerPoint • Immediate Joiners only Job Description • Communicate effectively with both internal and external senior-level management to understand customer needs • Own overall relationship with assigned customers which includes Troubleshooting service calls pan India over call/video calls • Responsible for Executing and supervising installation of Zemote smart products for customers • Diagnose and troubleshoot technical issues, including account setup, network configuration and Zemote app installation • Establish a trusted and strategic advisor relationship and drive continued value of our products and services. • Prioritize and manage several open issues at one time • Provide training to technical staff on new product installation process • Understanding of complete wiring of homes/offices including 3 phase wiring standards and electrical layout drawings • Aiding sales team for preparation of quotation as per layout of site to suggest right Zemote products • Keeping the electrical knowledge on the desired level, develop if necessary. • Readiness to travel extensively across India • Taking collective feedback from the clients • Ability of upselling or cross selling of the products to customers • Ensuring control of all the management activities related to the role, for pan India • Implement specific strategies for both sales and customer service • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends and identify areas of improvement • Maintain existing Customer Success metrics and data as directed. • Reporting to the immediate superior regarding the work progress at regular intervals • Work closely with Director of Support to ensure ample and effective customer support documentation and video required for effective customer integration and growth. • Ensure that all support practices are carried out in a professional and ethical manner to maintain the company’s reputation as a high-quality solutions provider. • Support VP of Sales with pre-sales engineering and advanced system configurations. • Properly escalate unresolved issues to appropriate internal teams • Maintain and develop customer success procedures and best practices. People who are looking to Work from Home, please do not apply (STRICTLY WORK FROM OFFICE ONLY) Salary – 2,00,000 to 2,50,000 Interested Candidates drop your portfolio at hr@zemote.in

Requirements

• Technical Support
• Customer Relationship Management
• Troubleshooting
• Installation Skills
• Communication Skills

Qualifications

• Experience in Troubleshooting and Installation
• Engineering Background
• Fluency in English

Preferred Technologies

• Technical Support
• Customer Relationship Management
• Troubleshooting
• Installation Skills
• Communication Skills

About the company

Zemote focuses on home automation solutions and customer service, providing innovative smart products to enhance customer experiences.