Customer Support Executive - Non-Voice

About the job

Role: Customer Support Executive – Non-Voice (Chat/Email) Process Type: Non-Voice Experience: 4+ years (relevant experience required) Job Responsibilities: • Provide chat and email support to customers using banking, financial, and investment products. • Assist customers with cash and card services, including deposits, withdrawals, card activation, spending limits, ATM usage, and Apple Pay/Google Pay. • Support customers on banking benefits such as interest on cash balances, Round-Up features, and save-back rewards. • Handle wealth and brokerage support, including order types (Market, Limit, Stop), fractional trading, and corporate actions (dividends, stock splits). • Respond to cryptocurrency-related queries, including buying/selling crypto, staking, wallet transfers, and risk awareness. • Guide customers on private market investments, including private equity funds, eligibility criteria, and liquidity restrictions. • Assist with fixed income products such as bonds and fixed-interest ETFs. • Support transfers and gifting, including securities transfers between brokers and sending financial gifts. • Maintain accurate documentation and ensure adherence to compliance, quality, and SLA standards. Required Skills: • 4+ years of experience in non-voice customer support (chat/email) • Strong written communication skills • Knowledge of banking, investments, brokerage, or fintech products • High attention to detail and compliance awareness • Customer-centric and problem-solving mindset.

Requirements

• Chat Support
• Email Support
• Customer Service Skills
• Banking Knowledge

Qualifications

• 4+ years experience

Preferred Technologies

• Chat Support
• Email Support
• Customer Service Skills
• Banking Knowledge