Data Analyst

About the job

Job Description As a data analyst, you will work in an office environment using E-Discovery tools like Relativity, handling data and customers. This role does not require any license or certification. It's an excellent entry into the legal technology field. • Work with a team, occasionally collaborating with departments outside of your own. • Extract, transform and load data to hosted platforms via custom plugins or flat files. • Provide superior customer service through technical assistance via telephone, email and screen-shares on various tasks/requests. • Account creation and send invitations to end-user(s), occasionally following up with a platform walkthrough if requested. • Creation of databases and establishing permissions for customer use prior to providing credentials to those customers. • Investigate client inquiries on their matters concerning printing, search results/creation, technical issues, etc. • Pick up tasks from internal task system, adhering to internal SLA's (service-level agreement). • Attend team meetings and company town-halls. Required Skills and Qualifications• Strong knowledge/working experience of E-Discovery tools, especially Relativity. • Knowledge of Microsoft Office; specifically, Microsoft Excel. • Strong attention to detail, while managing multiple tasks. • Critical thinking skills and ability to retain complex work direction. • High technical aptitude or the ability to learn quickly. • Ability to work in a fast-paced environment. • Excellent verbal and written communication skills. Why You Will Love Working Here• Competitive total compensation including base pay, bonus potential, inclusive benefits, wellness programs, and perks. • Paid time off offering various options for work-life balance. • Ongoing learning and development opportunities through training and education reimbursement programs. • A diverse and inclusive workplace where employees can grow and achieve together. • A surrounding team of mission-driven individuals who genuinely love what they do. • Free global wellness program promoting employee wellbeing.

Requirements

• E-Discovery tools
• Relativity
• Microsoft Excel
• customer service
• communication

Preferred Technologies

• E-Discovery tools
• Relativity
• Microsoft Excel
• customer service
• communication

Benefits

• Competitive total compensation
• Paid time off
• Ongoing training and development
• Diverse and inclusive workplace
• Global wellness program