Data Analytics Manager

About the job

Position : Data Analytics Manager Experience : 7+ Years Location : Chennai (Work from Office) Shift : US Time Zone Cab Facility Available Notice Period : Immediate to 15 Days Essential duties and responsibilities : • Process debit and card disputes from intake through investigation, decisioning, and final resolution. • Manage Zelle and digital fraud cases, reviewing alerts and distinguishing authorized vs. unauthorized activity. • Prepare and send regulatory communications, including provisional credit notices and final resolution letters. • Create and manage chargeback cases in Fiserv Dispute Expert, initiating and tracking chargeback actions. • Maintain accurate case records, updating documentation and Salesforce queues throughout the dispute lifecycle. • Provide operational support during high-volume periods to ensure timely and compliant dispute handling. Skills Required : Tableau, SQL, Python, Data Warehouse, Data Visualization, Project Management Preferred Domain Experience : BFSI / Banking / Fintech

Requirements

• Tableau
• SQL
• Python
• Data Warehouse
• Data Visualization
• Project Management

Preferred Technologies

• Tableau
• SQL
• Python
• Data Warehouse
• Data Visualization
• Project Management