About the job
Position : Data Analytics Manager Experience : 7+ Years Location : Chennai (Work from Office) Shift : US Time Zone Cab Facility Available Notice Period : Immediate to 15 Days Essential duties and responsibilities : • Process debit and card disputes from intake through investigation, decisioning, and final resolution. • Manage Zelle and digital fraud cases, reviewing alerts and distinguishing authorized vs. unauthorized activity. • Prepare and send regulatory communications, including provisional credit notices and final resolution letters. • Create and manage chargeback cases in Fiserv Dispute Expert, initiating and tracking chargeback actions. • Maintain accurate case records, updating documentation and Salesforce queues throughout the dispute lifecycle. • Provide operational support during high-volume periods to ensure timely and compliant dispute handling. Skills Required : • Tableau • SQL • Python • Data Warehouse • Data Visualization • Project Management Preferred Domain Experience : BFSI / Banking / Fintech
Requirements
- Tableau
- SQL
- Python
- Data Warehouse
- Data Visualization
- Project Management
Preferred Technologies
- Tableau
- SQL
- Python
- Data Warehouse
- Data Visualization
- Project Management
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