Debt Management Specialist

About the job

Job Purpose The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients. Duties And Responsibilities Achieve collections target by visiting customers/agency. Monitor performance against set parameters and provide regular updates and providing proper guidelines. Milestone reviewing and tracking. Ensure legal guidelines are complied with while repossessing products. Travelling with the RO's. To do timely allocation of the cases of the team members. Should be Profecient in excel. Daily tracking of the performance of the team members. Maintain accurate records of customer interactions and transactions. Handle escalations promptly and effectively to resolve issues. Daily DRR (Daily Risk Report) management. Develop and implement strategies to improve collection rates. Counsiling and grooming of his direct reportee to enhance and polish their skill sets. Manage a team of collection officers to achieve overall targets. Rectify problems encountered during the collection process. Manage average collection reports to monitor and improve collection performance. Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal Management. Litigation & Case Management. Compliance & Risk Mitigation. Reporting & Documentation.

Requirements

• Excel
• Debt Management
• Team Management

Preferred Technologies

• Excel
• Debt Management
• Team Management