Deputy General Manager

About the job

The DGM is accountable for the success of all assigned transition projects. He/she is responsible for an array of activities including initializing, planning and implementation, tracking and reporting project deliverables, managing risk, applying project management processes and tools and ensuring projects are completed in a timely manner with high customer satisfaction. Job Details • Good comm skills with neutral accent • Good English Written and Listening skills • Willing to work in US shift timings Primary responsibilities Customer related • Keep abreast with the process of revenue cycle management (AR) in the healthcare industry. • Demonstrates thorough knowledge of the job. • Demonstrates good understanding of the performance SLA's and meet the SLA's. People related • Good communication skills, interpersonal skills and excellent team handling skills. • Attrition Management • Oversee team reviews, submit progress reports of the team to the BUH and conclude appraisals. Process related • Ensure project meets all the required Quality parameters internal and external • Implement efficiency improvement projects by deploying lean sigma methodology • Ensure all MIS reports go on time. Knowledge • Knowledge in US healthcare industry and experience in RCM AR process is preferred • Team handling skills is a mandate. Position Level Manager