Deputy Manager – Non Motor Claims
About the job
• Claims operations On monthly basis, monitor key performance parameters such as – • Claims settlement TAT • Claim Settlement Ratio • Efficiency ratio, etc.; • Track deviations against set targets and identify reasons for deviations • Closely monitor and control the high ageing open claims, including co-insurance claims • Review the reserve revisions for Non Motor claims in the zone • Enter into a discussion and negotiation with the surveyor and the client in order to obtain his consent and release payment accordingly • To keep liaison with other departments • Co-ordinate with Surveyor/Investigator • Recommend head office to empanel service provider, after taking market feedback. • Appoint appropriate surveyor and other service providers to carry out survey and assessment of loss, of reported claims. • Monitor claims assessment and inspection conducted by surveyors in alignment with BAGIC’s claims guidelines • Maintain effective professional relationship with all the service providers including surveyors. • Claims Review and Approval • Study the claim related files such as brief, mandatory documents, survey reports and team leader/member recommendations for approval/advice • Review and approval of claims upto DOA for all Non Motor LOBs • Review and approve the repudiation cases upto DOA • Recommend claims above DOA to the superior/NHOD for approval/repudiation • Team development • Establish individual performance expectations for team members and regularly review their performance in discussions with superior/NHOD • Conducting the need based training program for the development of the team members on all product and processes
About the company
Bajaj General Insurance is a key player in the insurance sector, providing services focused on health and general insurance.
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