DGM / GM – Technical Operations and Deployment

About the job

Role Summary The DGM / GM – Technical Operations and Deployment will lead end-to-end technical execution across deployment projects and ongoing operations. This role involves managing team, coordinating with cross-functional departments, Client interaction, ensuring compliance and quality, and driving timely and cost-effective deployment and Tech Ops services or infrastructure. Key Responsibilities Technical Deployment • Lead the planning, execution, and monitoring of infrastructure or application deployment projects (system installation, platform integration). • Define deployment strategies, timelines, and resource plans in coordination with project stakeholders. • Ensure seamless integration with existing systems and minimize downtime during deployments. Operations Management • Oversee day-to-day technical operations ensuring service uptime, SLAs, and optimal system performance. • Drive process improvement initiatives to enhance operational efficiency and reduce costs. • Implement tools and dashboards for proactive monitoring, incident management, and performance reporting. Team & Partner Management • Should have experience to manage the team of technical operations and deployment. • Ensure adequate training, staffing, and motivation to the team. • Monitor and evaluate team performance and ensure adherence to SLAs. • Mange external partners to ensure quality, timeline and cost effectiveness. Compliance & Quality Assurance • Ensure all deployments and operations adhere to regulatory requirements, industry standards, and internal SOPs. • Lead audits, root cause analysis, and corrective actions for technical failures and operational gaps. Cross-functional Collaboration • Collaborate with product, engineering, customer support, and business team to align technical operations with business needs. • Act as a key escalation point for complex deployment and operational issues.

Requirements

• Technical infrastructure
• Systems integration
• Telecom
• Leadership
• Problem-solving
• Java
• Linux
• SQL
• AWS
• Azure
• GCP
• CI/CD
• Monitoring tools

Preferred Technologies

• Technical infrastructure
• Systems integration
• Telecom
• Leadership
• Problem-solving
• Java
• Linux
• SQL
• AWS
• Azure
• GCP
• CI/CD
• Monitoring tools

About the company

U2opia Mobile is a telecommunications company known for its commitment to enhancing user experience through innovative technology solutions and services.