Digital Customer Success Manager

About the job

As a Digital Customer Success Manager at Persistent Ltd., you will play a crucial role in driving customer success and ensuring optimal utilization of our products. Here is a breakdown of what you will be responsible for and the qualifications you should bring to the table: • *Role Overview:** In this role, you will be responsible for designing and managing customer journeys, demonstrating the value of our products to customers, providing guidance on AI and technology features, executing engagement programs, analyzing data and insights, ensuring branding consistency, and collaborating cross-functionally with various teams. • *Key Responsibilities:** - Create and manage customer onboarding, adoption, and success journeys - Partner with customers to showcase product benefits and optimize outcomes - Simplify complex product features into clear use cases for customers - Utilize Gainsight CS and marketing automation tools for targeted campaigns - Analyze usage data and customer feedback to identify adoption gaps - Ensure all customer touchpoints are visually engaging and on-brand - Collaborate with Product Management, Marketing, and Support teams to address customer needs and influence product roadmap • *Qualifications Required:** - 4-8 years of experience in Customer Success, Product Marketing, or related client-facing roles, preferably in SaaS/product companies - Strong understanding of enterprise software and digital products - Ability to connect AI-driven features to business value - Experience with Gainsight CS or marketing automation platforms (Marketo, Eloqua, Pardot) - Strategic thinking, problem-solving skills, and excellent communication abilities - Proficiency in PowerPoint and data interpretation • *Additional Details:** Persistent Ltd. offers a competitive salary and benefits package, a culture focused on talent development, opportunities to work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, children, and parents. The company is committed to fostering diversity and inclusion in the workplace, supporting hybrid work and flexible hours, and providing accessibility-friendly office setups.

Requirements

• Customer Success
• Product Marketing
• AI-driven features
• Gainsight CS
• Marketing Automation

Qualifications

• 4-8 years experience in Customer Success or Product Marketing
• Strong understanding of enterprise software
• Experience with marketing automation platforms

Preferred Technologies

• Customer Success
• Product Marketing
• AI-driven features
• Gainsight CS
• Marketing Automation

Benefits

• Competitive salary
• Health check-ups
• Insurance coverage
• Talent development culture

About the company

Persistent Ltd. offers a competitive salary and benefits package, a culture focused on talent development, opportunities to work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, children, and parents. The company is committed to fostering diversity and inclusion in the workplace, supporting hybrid work and flexible hours, and providing accessibility-friendly office setups.