Digital Sales Operations Analyst

About the job

We are seeking a highly organized and proactive Digital Sales Operations Analyst to support the operational backbone of our Digital Sales function in CEMEA. This role will serve as the central point of coordination across internal teams, ensuring seamless contract resolution, interdepartmental collaboration, and data integrity. The ideal candidate will also act as the liaison between Digital Sales and Client Success/Implementation teams, helping resolve customer service issues and ensuring a consistent client experience. Key Responsibilities: 1. Contract Processes & Compliance • Partner with Legal, Finance, Deals and Sales to streamline contract workflows and maintain audit-ready documentation. • Liaise with Product partners to develop standardized agreements and processes for VAS/CMS sales plays • Track and manage waiver requests and incentive exceptions in coordination with compliance teams 2. Interdepartmental Coordination • Serve as the operational bridge between Digital Sales, Marketing, Finance, Sales Excellence, Client Success, Implementation, Deals and Product teams. • Facilitate cross-functional alignment on sales motions, onboarding processes, and product readiness • Support escalation management and ensure timely resolution of internal blockers. 3. Data Collection & Reporting • Own the process for aggregating and validating call data from internal systems (e.g., CRM, call tracking tools). • Collaborate with analytics and IT teams to ensure data accuracy and availability for performance reporting. • Support the development of dashboards and insights for leadership reviews. 4. Client Services & Customer Issue Resolution • Act as the primary point of contact for Client Success, Implementation on operational matters. • Triage and resolve customer service issues in partnership with account executives and support teams. • Monitor SLA adherence and escalate breaches as needed.

Requirements

• Sales Operations
• Business Operations
• Digital Sales Processes
• CRM Systems
• Analytics
• Communication
• Problem-solving

Qualifications

• 3-5 years of experience
• Strong understanding of digital sales processes
• Proven ability to manage cross-functional projects
• Strong Analytics skill set

Preferred Technologies

• Sales Operations
• Business Operations
• Digital Sales Processes
• CRM Systems
• Analytics
• Communication
• Problem-solving

About the company

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.