Director – Customer Success Delivery

About the job

We are looking for a senior, technically strong, customer-facing professional to own end-to-end delivery and commercial management of enterprise radiology AI and PACS deployments. This is a hands-on execution role combining customer success, solution delivery, and commercial ownership. You will be the owner for customer accounts, responsible for deployment success, timelines, scope control, revenue realization, and long-term account growth. Responsibilities: Customer & Delivery Ownership • Own all customer accounts post-sales: onboarding, deployment, expansion, renewals. • Be the primary interface between customers and internal engineering / AI / product teams. • Translate clinical, IT and business requirements into implementable delivery plans. • Drive project schedules, milestones, acceptance criteria and go-lives. • Proactively manage scope, risks, dependencies and escalations. • Ensure contractual SLAs, uptime, performance and compliance commitments are met. Commercial & Contract Management • Own purchase orders, invoicing, collections, renewals and commercial follow-ups. • Track revenue realization, billing cycles and payment closures. • Manage contract compliance, change requests and commercial negotiations. Pre-Sales & Expansion • Support solutioning, proposals, demos, pilots and technical clarifications. • Identify expansion opportunities within existing accounts. • Work with sales leadership on upsell and cross-sell motions.

Requirements

• Experience managing enterprise, multi-site deployments
• Proven ownership of delivery timelines
• Ability to manage SLAs and uptime commitments
• Strong expertise in contract lifecycle management
• Ownership of POs, invoicing, collections
• Experience supporting pre-sales activities

Qualifications

• BE/BTech/MTech
• 8 - 10 years of experience

Preferred Technologies

• Experience managing enterprise, multi-site deployments
• Proven ownership of delivery timelines
• Ability to manage SLAs and uptime commitments
• Strong expertise in contract lifecycle management
• Ownership of POs, invoicing, collections
• Experience supporting pre-sales activities

About the company

DeepTek focuses on AI and PACS deployments in enterprise radiology, aiming to bring strong technical solutions to healthcare delivery. They emphasize customer success, solution delivery, and commercial management across their deployments.