Director, Customer Success Manager

About the job

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details Your Impact • Lead, mentor, and promote successful Customer Success Managers (CSMs). • Address and resolve customer issues as a leader representing Salesforce. • Proactively identify renewal risks and develop action plans and strategies to mitigate risk. • Develop an in-depth understanding of your customers’ business and critical priorities, and align Salesforce solutions to them. Minimum Requirements • Overall 15+ years of experience & possess a minimum of 5+ years in leadership roles. • Exhibit strong critical thinking and ability to use data and insights to identify trends and risks. • You know what to say and more importantly, how to say it. • Familiarity with Salesforce's product offerings, services, and the larger industry landscape. Posting Statement Salesforce is an equal opportunity employer...

Requirements

• Customer Success
• Leadership
• Technical Skills
• Relationship Management
• Critical Thinking

Qualifications

• Bachelor's degree
• Experience in leadership roles
• Familiarity with Salesforce products

Preferred Technologies

• Customer Success
• Leadership
• Technical Skills
• Relationship Management
• Critical Thinking

Benefits

• Flexible Work Environment
• Career Development Programs
• Wellness Programs

About the company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.