Director of Customer Success & Implementation

About the job

PriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability. Our cutting-edge platform delivers AI-powered insights to help retailers make smarter decisions, increase margins, and streamline operations. We are seeking a highly motivated Director of Customer Success & Implementation to ensure a seamless onboarding experience, deliver hands-on software training, and support our clients’ ongoing success with the PriceEasy platform. You will be leading a large team. Key Responsibilities: Customer Onboarding & Implementation • Lead and coordinate onboarding and implementation of PriceEasy solutions for new clients. • Collaborate with cross-functional teams (sales, product, engineering) to ensure timely and smooth deployments. • Understand client-specific goals and configure the platform accordingly. Software Training & Enablement • Deliver engaging, tailored training sessions (virtual and onsite) to users ranging from analysts to senior executives. • Create and maintain user guides, training videos, and help center documentation. • Provide hands-on support during the onboarding phase to ensure adoption and confidence in using the platform. Customer Success & Relationship Management • Serve as the primary point of contact for assigned clients, ensuring satisfaction and engagement. • Monitor usage metrics, identify areas for improvement, and proactively recommend solutions to help customers extract maximum value. • Facilitate regular check-ins, performance reviews, and strategic sessions to reinforce ROI. Technical Support & Troubleshooting • Provide first-line support on product-related questions, configurations, and usability. • Escalate technical issues to product or engineering teams with proper documentation. • Ensure timely resolution and follow-up for customer-reported issues. Qualifications: • YOU MUST have prior team leadership experience • You must have completed your Bachelor's or Masters from a Tier 1 University such as IIT, IIM, ISB, NITs • 5+ years experience in customer success, implementation in a SaaS or enterprise software environment. • Experience working with companies that sell Software Products to B2B • Strong knowledge of SaaS platforms, preferably with experience in retail, analytics, or pricing software. • Excellent communication and presentation skills, with the ability to explain technical concepts in simple terms. • Comfortable conducting live demos and training for both small and large groups. • Self-starter with outstanding project management, organizational, and interpersonal skills. Compensation Structure: INR 30lakhs - 50lakhs This is 100% work from Office Position in MG Road Bangalore. If this does not work for you, PLEASE DO NOT APPLY

Requirements

• Team Leadership
• Project Management
• Communication
• Technical Support

Qualifications

• Bachelors or Masters from a Tier 1 University

Preferred Technologies

• Team Leadership
• Project Management
• Communication
• Technical Support

About the company

PriceEasy.com is a fast-growing SaaS company transforming the way fuel and convenience retailers manage pricing, location intelligence, and in-store profitability.