Director of Customer Success – Marketing Services

About the job

Director of Customer Success – Marketing Services (SEO, Content & Organic Growth) Location / Time Zone: US Eastern Time Zone (5 PM IST - 2 AM IST) Type: Full-time working out of Office in Mumbai (Andheri East) Role Overview: We are seeking a Director of Customer Success – Marketing Services to lead client growth, delivery excellence, and strategic success outcomes for our enterprise customers across SEO, content, and organic growth channels. This role is P&L accountable... Who We’re Looking For: Required Experience: 10+ years in a customer success, client leadership, or strategic account role focused on marketing services (SEO, content, digital growth). Preferred Attributes: Experience in a technology-led services environment, blending delivery with product/system innovation.

Requirements

• SEO
• content marketing
• customer success
• team development

Qualifications

• 10+ years in customer success
• Proven experience owning P&L

Preferred Technologies

• SEO
• content marketing
• customer success
• team development

Benefits

• Career growth
• Innovative work environment

About the company

Pepper is an AI-native marketing services company redefining how enterprise brands scale organic growth through a unified blend of strategy, creative talent, technology, and automation. Formerly Pepper Content, they have rebranded as 'The Anti-WPP', building an AI-powered marketing services engine that combines global creative talent with proprietary workflows to deliver measurable outcomes for modern CMOs.