Enterprise Program Manager (Technical & Operational)
About the job
About the role As an Enterprise Program Manager (Technical & Operational), you will drive large-scale, cross-functional programs that connect technical delivery with operational outcomes—especially across enterprise logistics transformations in the U.S. market. You’ll operate at the intersection of Product, Engineering, Implementation/Delivery, and customer stakeholders to keep execution tight, risks visible, and outcomes measurable. Role Description • Own the end-to-end execution of enterprise programs spanning technical delivery and operational readiness (planning → build → test → cutover → go-live → hypercare). • Drive delivery execution using modern Agile practices (scrum events, release planning, sprint metrics, retros, action tracking). • Manage cross-team dependencies (engineering pods, product, integrations, QA, customer-facing teams) to prevent blockers and protect milestone dates. • Establish a strong operating rhythm: weekly exec updates, RAID logs, decision tracking, milestone reviews, and KPI reporting. • Produce clear, data-driven insights into delivery health and outcomes using relevant metrics (predictability, throughput, cycle time, defects, readiness, SLA risk). • Serve as the coordination layer between client-facing teams and Engineering/Product to ensure scope clarity, priority alignment, and commitment to go-live requirements. • Lead stakeholder management across senior business and technical leaders—building trust, clarity, and urgency while balancing constraints. • Support logistics transformation initiatives (process change, tool modernization, operating model changes) and ensure adoption/readiness is built into the program plan. Qualifications • 5–8 years of experience in program/project management, including meaningful ownership of cross-functional delivery. • Demonstrated experience in logistics / transportation / supply chain (TMS deployments, last-mile, middle-mile, warehouse-distribution flows, carrier management, etc.). • Proven success delivering large-scale transformation programs in an enterprise environment (multi-team, multi-stakeholder, phased rollout, change management). • Strong experience working with enterprise customers in the U.S. market (stakeholder expectations, operating cadence, compliance/security realities, go-live rigor). • Bachelor’s degree (BS or BA) required. • Ability to break complex programs into trackable workstreams with clear owners, timelines, dependencies, and measurable exit criteria. • Excellent executive communication: crisp status, strong narrative, proactive risk handling, and decision facilitation. • Bonus: prior exposure to engineering/product/QA workflows, integrations, APIs, or technical systems delivery. • Ability to travel to US or within US.
About the company
Battle-tested in 350+ deployments across 30+ countries, Locus is an agentic Transportation Management System for all-mile, all-channel logistics—trusted by enterprises like Unilever, Nestlé, and Siam Makro. The platform unifies orders, capacity, and carrier networks into one living plan, aligning planning, execution, and settlement so promises become proof. AI co-pilots with guardrails surface risk early and recommend the next best move to protect SLAs and reduce empty miles. In 2025, Locus joined the Ingka Group (IKEA Retail) family—marking a major milestone in our journey. Backed by the scale and strength of IKEA, we continue to operate independently while accelerating our mission to make global supply chains faster, smarter, and more sustainable.
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