ERP Application Program Manager

About the job

Role: ERP Application Program Manager (Service Delivery Manager). Location: Bangalore, Marathahalli (Mandatory working from Office all 5 days) Looking Immediate joiners only Exp: 10+yrs Responsibilities: · Own end-to-end delivery of Oracle Fusion application services · Act as primary contact for client stakeholders for service performance · Oversee incident, problem, and change management · Monitor SLA adherence, produce performance dashboards, and ensure governance compliance · Drive service improvements, resource allocation, and escalation management · Coordinate offshore/onsite teams and ensure smooth service transition Key Skills: · 8+ years’ experience in application support/service delivery · Should have Good Knowledge of ITIL processes · Strong analytical, coordination, and reporting skills · Proven experience in managing application support teams · Excellent stakeholder management, communication, and leadership skills Important Note to look into: · The Ideal Candidate Should be a SDM with Oracle Application Support or an ERP support background · He / She should be able to take over the transition from the incumbent, design the new process. · Should be able to Understand the functions of High Level Finance, Procurement, Construction in terms of having a conversation with the Business User.

Requirements

• Oracle Fusion
• Service Delivery
• ITIL
• Stakeholder Management
• Analytical Skills

Preferred Technologies

• Oracle Fusion
• Service Delivery
• ITIL
• Stakeholder Management
• Analytical Skills

About the company

VDart Academy is seeking an ERP Application Program Manager responsible for service delivery and client management in the context of Oracle Fusion application services.