ERP Application Specialist

About the job

Overview We are looking for an ERP Application Specialist to provide day-to-day functional support for Microsoft Dynamics 365 across the Supply Chain & Manufacturing functionalities. In this role, you will support end users, resolve incidents and issues, ensure system stability, and drive continuous improvements in a post-implementation environment. You will act as a key bridge between business users, IT, and external partners, and play a key role in leading the adoption and optimization of systems. This role offers the flexibility of working a hybrid schedule from home and in our Navi Mumbai office (2 day minimum onsite). What You’ll Be Doing • Provide functional support for Supply Chain & Manufacturing Microsoft Dynamics 365 users to increase adoption and optimization of the ERP system and achieve defined SLA and KPIs. • Analyze, troubleshoot, and resolve incidents and system issues. • Identify business/user requirements using a variety of methods, such as interviews, document analysis, workshops, and workflow analysis. • Optimize system configuration in partnership with implementation and development teams. • Lead stakeholder collaboration in the ongoing education and development of priorities. • Manage the development and adoption of systems through effective change management practices. • Support user training, documentation, and knowledge transfer. • Assist with configuration changes, enhancements, and testing. • Escalate and coordinate complex issues with vendors or development teams. • Support reporting, data quality, and basic security/access requests. What You’ll Bring To The Role Required: • Bachelor’s degree in computer sciences, IT, Supply Chain, or related field. • 5+ years experience supporting ERP systems in a business environment. • Hands-on experience with Microsoft Dynamics 365 Supply Chain and/or Manufacturing. • Strong understanding of business processes and user workflows. • Experience working in multi-company or multi-country environments. • Strong English communication skills and a service-oriented mindset. • Ability to collaborate effectively with cross-functional teams. Preferred: • ITIL knowledge or experience working with ticketing systems. • Experience working with external vendors or implementation partners.

Requirements

• Microsoft Dynamics 365
• ERP support
• Supply Chain
• Manufacturing
• Strong Communication

Qualifications

• Bachelor’s degree in computer sciences, IT, Supply Chain, or related field
• 5+ years experience supporting ERP systems

Preferred Technologies

• Microsoft Dynamics 365
• ERP support
• Supply Chain
• Manufacturing
• Strong Communication

Benefits

• annual cash incentive rewards
• laptop
• phone

About the company

At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our 'why' is refreshingly simple - we exist to create positive lasting memories in everything we do. Our competitive and comprehensive benefits package provide you and your family with extensive protection and security, along with quality, life-enhancing programs.