Executive / Jr. Executive – Customer Support

About the job

About Us – On2Cook At On2Cook, we are redefining the future of cooking. Our patented device combines Induction and Microwave technologies, enabling food to be prepared 70% faster, with 50% less energy consumption, and maximum nutrient retention. Recognized globally and featured on Shark Tank India, On2Cook is an award-winning leader in kitchen technology (CES Innovation Award, iF Design Award, German Innovation Award). If you enjoy solving problems, helping people, and being part of a cutting-edge brand — this role is for you. About the Role At On2Cook India Pvt. Ltd., customer support isn’t a backend function — it’s the heart of our brand. We’re looking for a Customer Support Executive who enjoys helping customers, handling service requests, and ensuring issues are resolved smoothly and professionally. You’ll be the first point of contact for our customers and play a key role in building trust and long-term relationships. If you’re patient, organized, and genuinely enjoy solving customer problems — you’ll fit right in. What You’ll Be Doing Customer Support & Service Coordination - Handle customer queries, complaints, breakdowns, and warranty-related requests through calls, emails, and CRM systems. - Register, track, and manage service tickets, coordinating with internal teams to ensure timely and effective resolution. - Proactively follow up with customers until issues are fully resolved, documented, and closed. After-Sales & Logistics Support - Coordinate with warehouses, service partners, and courier teams for service visits, replacements, and spare parts dispatch. - Communicate timelines, service updates, and next steps clearly and professionally to customers. Customer Experience & Relationship Management - Deliver empathetic, professional communication, especially in challenging or high-pressure situations. - Build trust by actively listening and ensuring customers feel supported and valued throughout their journey. - Maintain accurate and up-to-date records of customer interactions, actions taken, and resolutions. Sales Support & Collaboration - Manage inbound customer interactions with a consultative, solution-oriented approach rather than scripted responses. - Collaborate with internal teams to support customer retention, satisfaction, and business goals. Reporting & Continuous Improvement - Assist in tracking key service metrics such as turnaround time (TAT), resolution status, and customer feedback. - Identify recurring issues and escalate critical cases to seniors or managers for corrective action. - Participate in ongoing training to stay updated on products, service standards, and best practices. Professional Standards - Maintain professionalism, punctuality, and adherence to company policies and service quality benchmarks, including in a remote or hybrid work environment. Who You Are - 1–3 years of experience in customer support, preferably in appliances, electronics, hardware, or service-based industries. - Engineering or technical educational background is mandatory (Electrical / Electronics / Physics / Mechanical / Instrumentation). - Good verbal and written communication skills. - Calm, patient, and solution-oriented when handling customer issues. - Comfortable working with CRM systems, Excel, and basic reporting tools. - Willing to learn, adapt, and grow in a fast-paced environment. - Strong coordination and follow-up skills.

Requirements

• customer queries
• CRM systems
• customer support
• problem-solving
• communication

Qualifications

• Engineering or technical educational background

Preferred Technologies

• customer queries
• CRM systems
• customer support
• problem-solving
• communication

About the company

At On2Cook, we are redefining the future of cooking. Our patented device combines Induction and Microwave technologies, enabling food to be prepared 70% faster, with 50% less energy consumption, and maximum nutrient retention. Recognized globally and featured on Shark Tank India, On2Cook is an award-winning leader in kitchen technology (CES Innovation Award, iF Design Award, German Innovation Award).