Executive - Product Support

About the job

Roles And Responsibilities • Deliver exceptional client service in a proactive, timely, and efficient manner. • Communicate confidently with clients to understand and interpret issues. • Take complete ownership of client queries and ensure closure within defined SLAs. • Interact with end users to gather detailed issue information and document it accurately. • Collaborate with internal teams to explore solutions and represent clients interests. • Conduct training sessions for end users on new features, releases, and ongoing product usage. Technical & Soft Skills Requirements • 3-6 years of experience in software product support or client-facing roles. • Basic knowledge of SQL and understanding of APIs is an added advantage. • Experience working with SaaS products will be preferred. • Strong verbal and written communication skills. • Empathy, approachability, and sensitivity toward client issues. • Strong teamwork and collaboration skills with both clients and internal teams. • Willingness to learn new technologies, tools, and product features.

Requirements

• Client service
• Communication skills
• SQL
• SaaS products
• Teamwork

Preferred Technologies

• Client service
• Communication skills
• SQL
• SaaS products
• Teamwork

About the company

PracticeLeague (RazorSign) is an award-winning and rapidly growing SaaS company dedicated to transforming corporate legal operations. As a pioneer in legal technology, we deliver innovative, AI-driven solutions trusted by leading multinational organizations. Our products empower enterprises to streamline workflows, enhance productivity, and achieve operational excellence. With strong global expansion plans and a commitment to continuous innovation, we are looking for passionate professionals to join our team.