Fraud Operations Manager

About the job

About The Role We are seeking a highly skilled and motivated Fraud Operations Manager to join our team. You will lead Aspire’s day-to-day fraud operations, managing a team of analysts to detect, investigate, and mitigate fraud across products, processes, and geographies. The role drives operational excellence, refines processes, and ensures scalable workflows while partnering with risk, compliance, product, engineering, and support teams. Your responsibilities will include: OPERATIONAL LEADERSHIP • Lead and manage daily fraud operations, including case review, investigation workflows, queue health, and SLA performance. • Oversee a team of fraud analysts, providing coaching, performance feedback, and career development to build a high-performing, motivated team. • Establish and maintain operational metrics, dashboards, and KPIs to measure team effectiveness, fraud trends, and loss outcomes. • Act as an escalation point for complex or high-impact fraud cases and decisions. PROCESS & CONTROLS • Develop, refine, and implement fraud investigation processes, standard operating procedures (SOPs), and escalation rules that ensure high quality and consistency. • Collaborate with the fraud strategy, product, engineering, and data teams to operationalize controls, streamline review workflows, and contribute to strategy by identifying emerging fraud patterns and recommending countermeasures and process enhancements. • Conduct root cause analysis of fraud trends and implement process improvements to enhance detection and reduce false positives. CROSS-FUNCTIONAL COLLABORATION • Partner with risk, compliance, and legal teams to ensure fraud operations align with regulatory requirements and internal risk frameworks. • Work with customer support to improve fraud communication, resolution quality, and customer experience. Experience • 5+ years of experience in financial crime, fraud operations or risk management, with at least 2+ years in a leadership or management role. • Experience in fintech, payments, banking, or financial services is highly preferred. Skills • Strong operational leadership and people management skills, including coaching, performance management, and team development. • Deep understanding and knowledge of card scheme rules, payment industry fraud risks, and fraud modules like Visa Risk Manager and MasterCard Decision Intelligence. • Deep understanding of fraud typologies (account takeover, payment fraud, money mule, APP fraud, synthetic identity) and fraud control mechanisms. • Analytical mindset with high proficiency in using data and metrics to drive decisions and improvements. • Experience with fraud detection tools, case management systems, and analytics platforms. Knowledge of SQL or data querying is a plus. • Strong interpersonal skills to collaborate cross-functionally across global teams to ensure execution against regulatory requirements and internal policies. EDUCATION • Bachelor’s degree in Business, Finance, Risk Management, or related field. • Relevant certifications (e.g., CFE, ACAMS, FRM) are a plus.

Requirements

• Fraud Operations
• Team Management
• Process Improvement
• Data Analysis

Qualifications

• Bachelor’s degree in Business
• Finance
• Risk Management
• relevant certifications

Preferred Technologies

• Fraud Operations
• Team Management
• Process Improvement
• Data Analysis

About the company

Aspire is building the financial operating system for global founders, integrating banking, software, and automation to help businesses manage their finances more efficiently. Founded in 2018, it has quickly gained the trust of over 50,000 startups worldwide, receiving backing from notable investors such as Y Combinator and Peak XV.