GDS TechOps Associate Director

About the job

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. GDS TechOps Associate Director The Opportunity We are looking for a Service Delivery Manager to join and lead our growing TechOps business unit. As a service delivery manager, you will be responsible for the overall delivery of services across incident, problem, service request, change, and service level management. You will play a critical role in leading and managing the delivery of the team ensuring successful execution and delivery of all engagements, driving growth opportunities and maintaining strong client relationships. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth as you get to work with high quality team to support clients ensuring the stability of global 500 companies through best-in-class solutions, automation and innovation. To qualify for the role, you must have: • Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. • At least 15 years working experience, at least 8 years of experience as Techno Function leader • As a Solution Architect, you'll assist in developing applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate EY in the ERP advisory market. These are shared with all EY market facing organizations to provide consistency and common platforms with which to go to market. • Expertise in one of the SAP modules – ABAP, FICO, SD, MM, SCM, etc • Experience in Solutioning and Designing • 2 -3 years of experience in system implementation / rollout • Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles • Proven track record of successfully managing large scale applications in a complex, multi-platform environment. • Extensive experience in service delivery management and client management as well as project management working with various regions in a global setting • Depth of experience in setting up, growing, transforming, and delivering application management teams. • Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence. • Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization. • Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions. • Relevant Service Delivery Certifications (ie. ITIL, PMP, etc) Key Responsibilities: • Team Leadership • Lead and mentor the entire Application Management team fostering culture of collaboration, innovation and continuous improvement. • Enable growth and development of accounts being handled. • Have been engaged in at least 2-3 global clients in onshore-offshore model. • Business Development • Identify and pursue new business opportunities contributing to revenue growth and market expansion within GDS and across EY. • Work with pursuit and EY member firms to create solutions with compelling value propositions for clients around Application Management. • Develop business case, business KPIs and Benefits Realization plan and measure KPIs. • Technology Excellence • Have a good understanding of SAP landscape, functions and infrastructure which is valuable in understanding the service delivery landscape and effectively communicate with technical teams. • Stay ahead of new technologies, industry best practices and market trends to hone the skills and capabilities of the competency. • Drive adoption of new technologies and methodologies. • Understand current IT environment and industry IT Trends to identify the engagement and client service issues. • Should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery. • Client Engagement • Collaborate with clients to understand their business needs and challenges. • Foster strong client relationships ensuring client satisfaction and delivery success through management and leadership of large scale engagements and projects with ability to run client status meetings, escalation management discussions and deliver executive level presentations that drive actions and decisions. • Financial Management • Knowledge of budgeting, cost management and financial planning to ensure that the delivery stays within the budget and aligns with the financial goals. What We Look For • A team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment. • An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide. • Opportunities to work with EY Data practices globally with leading businesses across a range of industries. What working at EY offers: • Support, coaching and feedback from some of the most engaging colleagues around. • Opportunities to develop new skills and progress your career. • The freedom and flexibility to handle your role in a way that’s right for you.

Requirements

• Service Delivery Management
• Client Management
• Project Management
• Leadership
• SAP
• ITIL
• PMP
• Analytical Skills
• Problem Solving

Qualifications

• Bachelor’s degree in related technology field
• Service Delivery Certifications (ITIL, PMP)

Preferred Technologies

• Service Delivery Management
• Client Management
• Project Management
• Leadership
• SAP
• ITIL
• PMP
• Analytical Skills
• Problem Solving

Benefits

• Support, coaching, and feedback from colleagues
• Opportunities to develop new skills
• Freedom and flexibility in work

About the company

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.