General Manager - Customer Service

About the job

for managing end-to-end Customer Service function including all Frontend and Backend customer service activities of Ahmedabad Distribution License area. Qualification & Required in Sales/Marketing with 20 + Years of experience in Customer Service Function. Candidate from Utility business preferable, however experience in Telecom, Banking Business may also be considered. Key Develop Sustainable Short Term & Long Term Functional Strategies For Customer Service Function By Factoring Emerging Trends, Developments In The Industry & Adopting Benchmarked Practices In Alignment With Overall Organizational Goals For Achieving Continuous Improvement In Performance Parameters Of: • Customer service centers • Contact Centre (Digital & Voice Interactions) • Key Accounts • Customer Service Backend activities including Consumer Grievance Redressal Forum Key Good administrator, Ability to manage multiple functions; setting- monitoring- achieving performance through judicious use of resources & demonstrates business acumen and cost sensitivity.

Requirements

• Customer Service Management
• Operational Planning
• People Management

Preferred Technologies

• Customer Service Management
• Operational Planning
• People Management