General Manager, Site Operations & Sales Administration

About the job

As General Manager, Site Operations & Sales Administration, you are responsible for overseeing all nationwide threading operations and sales support functions, ensuring operational efficiency, product quality, customer satisfaction, and seamless contract-to-cash performance. You will lead both the Site Operations and Sales Administration teams to meet strategic goals while aligning operational execution with business demands. Responsibilities Strategic & Operational Leadership • Define the vision and strategic direction for Site Operations and Sales Administration to support overall company objectives. • Align operational execution with commercial strategy, ensuring end-to-end efficiency from production planning to customer delivery. • Lead cross-functional initiatives to drive operational excellence, digital transformation, and customer satisfaction improvements. • Identify opportunities for innovation, cost reduction, and process automation across departments. Operations Management • Oversee and coordinate nationwide site operations for all Dextra product range including threading, quality control, tooling, and regional site performance. • Monitor daily, weekly, and monthly site activity plans, deliverables and ensure compliance with company standards for safety, output, and quality; ensuring complete project & customer satisfaction. • Implement effective utilization of equipment and manpower to meet demand while optimizing productivity and cost. • Ensure preventive and corrective maintenance programs are rigorously applied to maintain asset performance and longevity. • Drive the standardization of work instructions, safety practices, and technical procedures across all regional operations. Sales Support & Order Fulfillment • Lead the Sales Administration team to manage the full lifecycle of customer orders: from contract entry, validation, and order processing to fulfillment and invoicing. • Ensure accurate and timely coordination with planning, logistics, and supply chain teams to meet customer delivery expectations. • Monitor compliance with customer contracts (pricing, delivery terms, payment schedules) and initiate corrective actions where needed. • Anticipate and resolve customer escalations, working closely with the sales and technical teams to deliver proactive solutions. • Enhance the use of ERP/CRM systems to streamline order management and data accuracy. Forecasting, Planning & Demand Management • Consolidate input from commercial and production teams to develop reliable demand forecasts. • Balance customer demand with production capacity and inventory levels to ensure product availability and service continuity. • Analyze historical trends, market data, and sales pipeline to anticipate demand shifts and adapt operational plans accordingly. • Ensure accurate and timely communication of planning data across teams to avoid disruptions in supply or delivery. Budgeting, Cost Control & Performance Management • Develop and manage annual operating budgets for both site operations and sales administration. • Track and analyze budget variances, site operating expenses, and cost-to-serve indicators to optimize performance. • Implement cost-saving measures while preserving quality, safety, and customer satisfaction. • Monitor and report on key performance indicators (KPIs) and ensure alignment with corporate targets. People Leadership & Talent Development • Provide strong leadership to a geographically distributed team including regional operations managers and sales admin professionals. • Build a cohesive management team by setting clear expectations, fostering collaboration, and promoting accountability. • Develop and execute talent development plans including training, coaching, succession planning, and team engagement activities. • Promote a culture of continuous improvement, operational discipline, and shared responsibility for customer experience. Coordination & Communication • Serve as the key liaison between operations, commercial, planning, finance, and supply chain departments. • Facilitate regular cross-functional reviews to align production and sales strategies with customer priorities and business goals. • Ensure structured communication channels exist across all levels of the organization, promoting transparency, responsiveness, and agility. • Report performance and critical issues to senior management, proposing actionable solutions and strategic recommendations.

Qualifications

• Bachelor’s degree in Mechanical or Civil Engineering
• Master’s degree in Business Administration, Operations Management

About the company

Dextra Group is a leading company in the manufacturing industry, focused on providing quality products and customer satisfaction through operational efficiency.