General Manager, Site Operations & Sales Administration

About the job

As General Manager, Site Operations & Sales Administration, you are responsible for overseeing all nationwide threading operations and sales support functions, ensuring operational efficiency, product quality, customer satisfaction, and seamless contract-to-cash performance. You will lead both the Site Operations and Sales Administration teams to meet strategic goals while aligning operational execution with business demands. Responsibilities Strategic & Operational Leadership • Define the vision and strategic direction for Site Operations and Sales Administration to support overall company objectives. • Align operational execution with commercial strategy, ensuring end-to-end efficiency from production planning to customer delivery. • Lead cross-functional initiatives to drive operational excellence, digital transformation, and customer satisfaction improvements. • Identify opportunities for innovation, cost reduction, and process automation across departments. Operations Management • Oversee and coordinate nationwide site operations for all Dextra product range including threading, quality control, tooling, and regional site performance. • Monitor daily, weekly, and monthly site activity plans, deliverables and ensure compliance with company standards for safety, output, and quality; ensuring complete project & customer satisfaction. • Implement effective utilization of equipment and manpower to meet demand while optimizing productivity and cost. • Ensure preventive and corrective maintenance programs are rigorously applied to maintain asset performance and longevity. • Drive the standardization of work instructions, safety practices, and technical procedures across all regional operations. Sales Support & Order Fulfillment • Lead the Sales Administration team to manage the full lifecycle of customer orders: from contract entry, validation, and order processing to fulfillment and invoicing. • Ensure accurate and timely coordination with planning, logistics, and supply chain teams to meet customer delivery expectations. • Monitor compliance with customer contracts (pricing, delivery terms, payment schedules) and initiate corrective actions where needed. • Anticipate and resolve customer escalations, working closely with the sales and technical teams to deliver proactive solutions. • Enhance the use of ERP/CRM systems to streamline order management and data accuracy. Forecasting, Planning & Demand Management • Consolidate input from commercial and production teams to develop reliable demand forecasts. • Balance customer demand with production capacity and inventory levels to ensure product availability and service continuity. • Analyze historical trends, market data, and sales pipeline to anticipate demand shifts and adapt operational plans accordingly. • Ensure accurate and timely communication of planning data across teams to avoid disruptions in supply or delivery. Budgeting, Cost Control & Performance Management • Develop and manage annual operating budgets for both site operations and sales administration. • Track and analyze budget variances, site operating expenses, and cost-to-serve indicators to optimize performance. • Implement cost-saving measures while preserving quality, safety, and customer satisfaction. • Monitor and report on key performance indicators (KPIs) and ensure alignment with corporate targets. People Leadership & Talent Development • Provide strong leadership to a geographically distributed team including regional operations managers and sales admin professionals. • Build a cohesive management team by setting clear expectations, fostering collaboration, and promoting accountability. • Develop and execute talent development plans including training, coaching, succession planning, and team engagement activities. • Promote a culture of continuous improvement, operational discipline, and shared responsibility for customer experience. Coordination & Communication • Serve as the key liaison between operations, commercial, planning, finance, and supply chain departments. • Facilitate regular cross-functional reviews to align production and sales strategies with customer priorities and business goals. • Ensure structured communication channels exist across all levels of the organization, promoting transparency, responsiveness, and agility. • Report performance and critical issues to senior management, proposing actionable solutions and strategic recommendations.

Qualifications

• Bachelor’s degree in Mechanical or Civil Engineering
• Master’s degree in Business Administration, Operations Management

About the company

Dextra Group is responsible for overseeing all nationwide threading operations and sales support functions, ensuring operational efficiency, product quality, customer satisfaction, and seamless contract-to-cash performance.