Genomics and Customer Success Trainee

About the job

**Position Summary** We are looking for an enthusiastic and detail-oriented **Genomics and Customer Success Trainee** to support both our internal genomics validation efforts and external customer success functions. This is an exciting opportunity for someone who wants to build a career at the intersection of **clinical genomics**, **product testing**, and **customer engagement**. The role will involve hands-on work with genomic data, supporting panel validation, assisting in clinical testing, and ensuring high-quality documentation and communication with customers and internal teams. **Key Responsibilities** **Genomics & Clinical Testing** - Assist in the validation of new gene panels for clinical testing. - Support dry lab teams in the clinical testing of samples across NGS pipelines. - Document observations, results, and findings during internal validation and routine testing. - Coordinate with bioinformatics and product teams to ensure genomic results align with expected clinical outcomes. **Documentation & Process Support** - Create and maintain **product manuals**, **user guides**, and **training documents** for external clients. - Prepare and update **standard operating procedures (SOPs)**, internal testing protocols, and validation records. - Coordinate with the product and clinical teams to ensure documentation reflects the latest product updates. - Help organize documentation for regulatory and compliance requirements. **Customer Success** - Assist the Customer Success team in addressing queries from clinicians, lab partners, and external collaborators. - Coordinate with the internal genomics team to communicate timelines, deliverables, and technical details to customers. - Provide post-analysis support to resolve issues, clarify report content, and ensure high satisfaction. - Share timelines, technical updates, and educational material with clients. - Collect and consolidate customer feedback to help improve product experience and documentation quality. **Requirements Education** - Master’s degree in **Genomics**, **Biotechnology**, **Bioinformatics**, **Life Sciences**, or a related field. **Skills & Attributes** - Strong foundational knowledge of genomics and molecular diagnostics. - Excellent written and verbal communication skills. - Good organizational skills and attention to detail. - Willingness to work in a cross-functional role involving both technical and customer-facing tasks. - Ability to document technical procedures and findings clearly and accurately. - Team player with a learning mindset. **Nice to Have** - Prior internship/project experience in NGS or clinical diagnostics. - Familiarity with genetic panels, clinical reporting, or variant interpretation. - Experience with MS Office, Google Docs, or tools like Notion/Confluence for documentation. - Understanding of clinical or diagnostic workflows is a plus.

Benefits

• Health insurance