GM & VP, Engineering

About the job

Role Summary We are seeking a hands-on, deeply technical General Manager and Vice President of Engineering to lead and continue building our world-class Global Innovation Center (GIC). This leader will set a high technical bar across architecture, platform engineering, and delivery execution, ensuring Cyara delivers reliable, scalable, high-quality solutions with speed and confidence to the world’s most iconic and trusted global enterprises. The ideal candidate is a senior technologist with exceptional judgment, able to engage directly in complex technical decisions while also operating as a strong site and organizational leader. Qualifications • Bachelor’s or Master’s degree in Engineering, Computer Science, or related field. • 20+ years of experience leading large scale engineering organizations with deep technical expertise in architecture, distributed systems, cloud platforms, and high availability SaaS environments. • Proven success building and elevating high performing global engineering teams and centers of excellence, including strengthening leadership capability, engineering rigor, and organizational maturity. • Demonstrated experience leading significant engineering transformation efforts such as improvements in velocity, quality, operating discipline, technical standards, and cross team alignment. • Strong communication skills and leadership presence with an ability to provide clarity, alignment, and confidence across technical and non-technical audiences.

Requirements

• Technical Leadership
• Engineering Excellence
• Team Management
• Cloud Platforms
• Architectural Expertise

Qualifications

• Bachelor’s degree
• Master’s degree

Preferred Technologies

• Technical Leadership
• Engineering Excellence
• Team Management
• Cloud Platforms
• Architectural Expertise

Benefits

• Diversity and Inclusion programs
• Career Growth Opportunities

About the company

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.