Head of Workforce Operations

About the job

Key Responsibilities 1. Strategic Workforce Management • Drive end-to-end planning and deployment of a large operations workforce to ensure availability, productivity, and capability building. • Assess and implement new workforce engagement and deployment models aligned with business needs and expansion plans. • Build strategic partnerships to enhance hiring, training, and workforce readiness. The Successful Applicant • Talent Acquisition, Development & Vendor Management • Oversee recruitment, onboarding, and continuous capability development for third-party workforce. • Manage partnerships with service providers, training institutions, and NGOs to ensure uninterrupted, cost-effective manpower supply. • Productivity, Engagement & Analytics • Drive workforce productivity, engagement, and skilling programs to reduce absenteeism and attrition. • Implement predictive analytics and tech-driven solutions to enable cost optimization and operational efficiency. • Lead productivity and cost-saving initiatives across sites. • Industrial Relations & Stakeholder Management • Build and maintain strong on-ground relationships to ensure a stable and harmonious industrial relations environment. • Oversee MIS governance, conduct site reviews, and guide teams in managing critical situations and crises. • Organizational & HR Capability Building • Foster a culture of respect, performance, and continuous learning. • Develop HR and operations leadership pipelines through structured capability-building initiatives. • Collaborate closely with business leaders to align workforce strategies with business priorities. • Client Management & Service Excellence • Work with key clients to address service issues, enhance delivery standards, and strengthen relationships. • Lead workforce planning for new site transitions while balancing performance KPIs, cost, and margins. • Legal Compliance & Risk Management • Ensure full compliance with labor laws and regulatory requirements. • Engage with regulatory bodies and proactively address compliance or operational risks. • Lead crisis management efforts and strengthen organizational responsiveness through robust governance mechanisms. • Organizational Leadership • Provide strategic direction to HR operations teams, promoting accountability, high performance, and continuous improvement. • Drive organization-wide initiatives that support long-term growth and operational excellence.

Requirements

• Workforce Management
• Talent Acquisition
• Vendor Management
• Productivity Analytics
• Data-Driven Decisions

Qualifications

• Post Graduate

Preferred Technologies

• Workforce Management
• Talent Acquisition
• Vendor Management
• Productivity Analytics
• Data-Driven Decisions

Benefits

• Competitive salary
• Attractive holiday leave policy

About the company

Michael Page is a leading logistics provider with a strong presence across the country.