Head – Training (Operations)

About the job

Job Title: Head – Training (Operations) Career Function: Operations Career Stream/Career Level: Senior Management Location: HQC RCS Grade: I Reporting To: National Operations Head Hospitality: 25% ☐ 50% ☑ 75% ☐ **Position Overview** The Head - Training (Operations) will be responsible for designing, delivering, and governing all operations training programs nationally. This role ensures that employees across branches and hubs are continuously upskilled in process excellence, safety, shipment security, and customer service. **Key Roles & Responsibilities** - Identify key operational training needs and priority topics across hubs, branches, and field staff. - Design and develop structured training content, including digital modules, classroom workshops, and blended learning formats. - Continuously update content to reflect industry best practices, regulatory updates, and Blue Dart standards. - Partner with the Safety team to design and roll out staff-level road safety programs. Qualifications & Experience Education: - Graduate in any discipline. - Postgraduate qualification in Training & Development, Operations Management, or Business preferred. Experience: - 10–15 years in training, capability building, or operations management within logistics, supply chain, or related industries.

Requirements

• Training Development
• Capability Building
• Operations Management
• Cross-functional collaboration

Qualifications

• Graduate in any discipline
• Postgraduate qualification in Training & Development

Preferred Technologies

• Training Development
• Capability Building
• Operations Management
• Cross-functional collaboration

Benefits

• Competitive pay and performance-linked rewards
• Structured learning
• Global exposure
• Best-in-class benefits

About the company

At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network.