Helpdesk Senior Manager - People Manager

About the job

Req ID: 352335 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Manager - People Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). General Duties and Responsibilities: In these roles you will be responsible for: Responsible for SLA’s & KPI’s Responsible for customer/stakeholder relationship management. Analyze the problem with the team and counterparts and suggest a solution Responsible for Service Improvement plans and Continuous improvement plans. Responsible for Cost Savings and Productivity Improvement initiatives Participate in business/people related projects Demonstrates exceptional organizational skills. Demonstrates ability and success working in a team environment. Exhibits passion and alignment with our vision, values & operating principles. Provide cross functional support Managing 24x7 Operations Responsible for the performance of the teams, team leads Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member Responsible for upskilling / cross skilling team members People attrition management. Requirements for this role include: Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk. Sound Industry Domain Knowledge Strong Communication & Presentation skills People Management skills Stakeholder management. Budget / Cost pyramid management Transition management Project management Exceptional listening abilities and detail oriented Demonstrates the ability to multi-task. Ability to work in heterogeneous environment Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS Power point etc. Preferences: - Optional (nice-to-have’s) - ITIL foundation certified - 6 sigma certifications - Project Management certified - Client management skills

Qualifications

• Bachelors degree in Human Resources
• Business
• a related field

About the company

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.