HR Business Partner (HRBP)

About the job

Job Title HR Business Partner (HRBP) Experience 3.5 – 7 Years Industry ITES / KPO / BPM Shift UK Shift (12pm-9pm) Job Location: Pune & Mumbai ________________________________________ Role Objective The HR Business Partner (HRBP) will act as a strategic partner to business and operations leaders, driving people initiatives aligned with business objectives. The role involves managing employee relations, performance management, engagement, and compliance in a UK-shift ITES/KPO environment. ________________________________________ Key Responsibilities Business & Stakeholder Partnering • Partner with operations and business leaders to align HR strategy with business goals • Provide HR advisory support on workforce planning, productivity, and organizational effectiveness • Support change management initiatives in a dynamic ITES/KPO setup Employee Relations & Engagement • Handle employee grievances, disciplinary actions, and escalations • Drive employee engagement, retention, and wellness initiatives • Ensure a positive employee experience across the lifecycle Performance & Talent Management • Manage end-to-end performance management cycles (KRAs, appraisals, feedback) • Identify high-potential talent and support career development initiatives • Partner with L&D for training and capability-building programs HR Operations & Compliance • Ensure compliance with labor laws, statutory requirements, and internal HR policies • Oversee onboarding, confirmations, transfers, exits, and documentation • Maintain HR MIS, dashboards, and analytics for leadership reporting Cross-Functional Collaboration • Work closely with Talent Acquisition, Payroll, and HR COEs • Act as a liaison between employees and management • Support HR initiatives for UK shift and night-shift workforce Skills & Competencies • Strong HRBP experience in ITES / KPO / BPM industry • Hands-on experience managing UK shift / night-shift workforce • Excellent employee relations and stakeholder management Skills • Good knowledge of labor laws and HR compliance • Strong communication, problem-solving, and analytical Abilities ________________________________________ Educational Qualification • MBA / PGDM in Human Resources or equivalent Skills: bpo,,ites,hrbp,kpo,performance management

Requirements

• HRBP experience in ITES / KPO / BPM industry
• managing UK shift / night-shift workforce
• strong communication
• problem-solving
• analytical abilities

Qualifications

• MBA
• PGDM in Human Resources or equivalent

Preferred Technologies

• HRBP experience in ITES / KPO / BPM industry
• managing UK shift / night-shift workforce
• strong communication
• problem-solving
• analytical abilities