HR Operations

About the job

Individual Contributor as part of the HR Shared Services team in India You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLAs are met. • Oversee end-to-end employee lifecycle processes: onboarding, background checks, relocations, offboarding, etc. • Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments. • Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs. • Assist in building and maintaining the Standard Operating Procedures for Case Management. • Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures. • Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc. • Contribute effectively towards the regional and/or global HR projects that you'd be a part of. Key Skills & Abilities: • Experience for 4–6 years in HR Operations / Shared Services in an HR Shared Services role (APAC/ India, EMEA, Americas). • Has expertise in HR Operations with eye for detail and process adherence. • Is a self-starter who is intrinsically motivated for their own performance to achieve desired results. • Can function independently, with minimal mentorship and supervision. • Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it. • Should be proficient with HRMS and ticketing tools such as Zendesk, SuccessFactors, and should have been excellent in meeting HRSS performance parameters - case handling, etc. • Ability to get into detailing the process and have an eye for detail to suggest process improvements. • Strong collaboration skills with a proactive and solution-oriented attitude. • Comfortable with working in 6 PM to 2 AM shift.

Requirements

• HR Operations
• data management
• service delivery
• process adherence

Preferred Technologies

• HR Operations
• data management
• service delivery
• process adherence