HR Service Delivery Senior Analyst

About the job

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce Management. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. Essentials: • Bachelor’s degree (Any discipline) Desirable: • HR Domain Certification • Knowledge and experience of Success Factors Employee Central Module Essentials: • 6 - 7 years of industry experience • 4+ years of Employee & Org data Mgmt Processes experience • 1+ years of team handling experience • Experience of working on HCM system • Client / stakeholder engagement in outsourcing environment Desirable: • Working knowledge of Success Factors - Employee Life Cycle processes • New process transition • Experience in HRO set up for multi-country support • Extensive and demonstrable experience of HR Processes especially Employee workforce Mgmt, Leave and Exit Administration • Clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. • Strong MS Office and Excel skills • Client Interfacing skills (Email & Phone): Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique. Role Responsibilities: • Must have clear understanding of the existing metrics in the process SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. • Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards • Create & implement governance to monitor performance metrics and ensure compliance to defined process requirements • Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).

Requirements

• Employee Services
• Labor Relations
• Team Management
• HCM System
• Stakeholder Engagement

Qualifications

• Bachelor’s degree
• HR Domain Certification
• Knowledge of Success Factors Employee Central Module

Preferred Technologies

• Employee Services
• Labor Relations
• Team Management
• HCM System
• Stakeholder Engagement

About the company

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.