HR Service Delivery Specialist

About the job

Skill required: Employee Services - Employee and Labor Relations Designation: HR Service Delivery Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services refer to the support and resources provided by an organization to its employees. This includes HR assistance, payroll processing, benefits administration, training programs, and wellness initiatives. The goal is to enhance employee satisfaction, productivity, and overall well-being. Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. Essentials: • Bachelor’s degree (Any discipline) Desirable: • Postgraduate in human resources or related discipline • Certification in Success Factors Employee Central Module • HR Domain Certification Essentials: • 8+ years of HR Experience • 6+ years experience in Employee & Org Data Management experience preferably on a Cloud ERP. • Experience of working on HCM system • 4+ years of Client / stakeholder engagement in outsourcing environment Desirable: • Working knowledge of Success Factors Employee Life Cycle Processes • New process transition • Excellent Team Management Skills • Strong MS Office and Excel skills • Continuous improvement mindset & Proficiency in Business Excellence Practices • Extensive and demonstrable experience of HR Processes especially Employee workforce Management, Performance management, Leave and Exit Administration • Previous experience of working on HCM systems preferably cloud based like Workday, Successfactors, Oracle etc. Role Responsibilities: • Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. • Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. • Manage and improve people performance and align them with organizational goals and objectives. • Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives. • Participate actively in Team & Organization wide initiatives. • Monitoring the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, Third parties or Accenture stakeholders. • Encourage and drive continuous improvement measures on day-to-day basis by identifies & implementing improved/innovative/re-engineered work processes • Communication, training and implementing relevant Process knowledge change/updates to the team. • Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).

Requirements

• Employee Services
• Labor Relations
• HR Assistance
• Performance Improvement
• Client Engagement

Qualifications

• Bachelor’s degree
• Postgraduate in human resources
• HR Domain Certification

Preferred Technologies

• Employee Services
• Labor Relations
• HR Assistance
• Performance Improvement
• Client Engagement

About the company

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.