Infor Lawson HCM Analyst

About the job

We are seeking a skilled Infor Lawson HCM Analyst with solid experience in supporting U.S.-based healthcare customers, particularly within Human Capital Management (HCM) modules. The ideal candidate should bring strong functional knowledge of Infor Lawson HCM, excellent communication skills, and hands-on experience in production support, issue resolution, enhancements, and end-user collaboration. This is a night shift (U.S. Eastern Time) role based out of our Hyderabad office, and we are seeking immediate joiners who can seamlessly integrate into ongoing support operations. Key Responsibilities Application Support & Issue Resolution • Provide daily L1/L2/L3 support for Infor Lawson HCM, including modules such as GHR, HR, Payroll, Time Entry, Benefits, Position Management, and related workflows. • Troubleshoot system issues, validate reported defects, and coordinate with technical teams for resolution. • Analyze system problems, data errors, or integrations impacting HCM processes. Client Interaction & Coordination • Collaborate closely with U.S. healthcare clients to understand business requirements, prioritize incidents, and deliver timely updates. • Lead requirement discussions, solution walkthroughs, and system demonstrations. • Provide clear communication across stakeholders regarding issue status, planned changes, and enhancements. System Enhancements & Configuration • Support configuration changes, testing, and deployment of fixes, enhancements, and new features. • Assist with process optimization, data corrections, and system maintenance activities. • Validate integrations with payroll, finance, timekeeping, and other HR applications. Documentation & Compliance • Prepare and maintain support documentation, SOPs, and end-user guides. • Ensure activities comply with healthcare data standards, including HIPAA and secure PHI handling. • Participate in UAT, regression testing, and change management activities. Required Qualifications • 3–8 years of experience supporting Infor Lawson HCM applications. • Hands-on experience with modules such as: • GHR / HR • Payroll • Benefits • Position Management • Time Entry / Timekeeping • Experience working directly with U.S. healthcare clients (must-have). • Strong understanding of HR business processes in healthcare environments. • Excellent verbal and written communication skills for interacting with U.S. stakeholders. • Ability to troubleshoot complex functional and data issues independently. • Willingness to work night shift aligned with Eastern Time. Preferred Skills • Knowledge of Infor Landmark, IPA/Workflow, or Process Automation. • Familiarity with integration tools, S3 modules, and security roles within Infor. • Experience with HR analytics, reporting (e.g., LBI), or position budgeting. • Exposure to project work, system upgrades, or environment migrations.