Internal IT & HR Operations SME

About the job

Job Title : Internal IT & HR Operations SME – Energy / Utilities (AI Prompt Validation) Overview : We are seeking a senior internal IT or HR operations professional from the Energy / Utilities sector to review and validate an AI training prompt designed for enterprise internal support agents. The goal is to ensure the prompt accurately reflects real-world IT helpdesk and HR service delivery workflows within large energy organizations. Key Responsibilities : • Review an AI prompt covering internal IT and HR support operations • Validate realism and internal consistency of workflows • Assess accuracy of : • Ticket routing and prioritization • SLA-driven processes and escalations • Employee onboarding / offboarding • IT asset management and HR case handling • Provide clear, actionable feedback based on real enterprise practices Ideal Profile : • Senior experience in internal IT helpdesk or HR operations within Energy / Utilities companies • Employee Experience Manager (IT / HR Service Delivery) • Nice to have : Experience with Salesforce Service Cloud , ServiceNow, or similar ITSM platforms

Requirements

• Internal IT operations
• HR operations
• AI prompt validation

Qualifications

• Senior experience in internal IT helpdesk or HR operations

Preferred Technologies

• Internal IT operations
• HR operations
• AI prompt validation

About the company

MyRemoteTeam Inc, focuses on the Energy / Utilities sector and aims to provide great internal IT and HR support.