IS Service Manager for R&D, Engineering and Product Management

About the job

As IS Service Manager for R&D, engineering and product management, you are accountable for all measures that support the applications falling within the scope of Motion IS PLM Domain. Major focus would be on Application Management of PLM, CAD, and integrated Platforms with functional management of Support Teams to deliver IS application Services meeting the demand generated by the Domain at agreed SLAs with Business. Key Responsibilities • Deliver and maintain IS solutions within the assigned domain, ensuring alignment with business needs and compliance standards. • Manage cloud infrastructure and PLM applications, focusing on performance, security, and cost optimization. • Oversee end-to-end service delivery, including project management, testing, training, user support, and quality assurance. • Ensure compliance and security through regular audits, adherence to ABB policies, and proactive risk management. • Lead application lifecycle management, including deployments, hosting, incident handling, and service desk coordination. • Drive continuous improvement in service delivery processes, asset management, and license/infrastructure cost efficiency. • Support strategic planning and budgeting, collaborating with stakeholders on roadmaps, RFPs, and cost forecasting. • Build and lead high-performing teams, ensuring skills development, resource planning, and alignment with service levels. • Ensure alignment of application with business strategy and needs. • Define and monitor the Service Level Agreement (SLA) for the applications in agreement with business requirements and application delivery organization. Qualifications • A minimum of 7+ years of relevant experience working on PLM/CAD or other Engineering Applications. • A prior experience in leading IS team(s) is mandatory. • Excellent IS developing and operations skills, deep understanding of the overall context of business processes & technologies. • Experience of identifying and resolving issues between team members or other teams. • Capacity to translate business requirements into technical IS capabilities and solutions. • Relevant experience in project planning and execution as well as economic aspects of system management and life cycle. • Sound knowledge of ITIL processes & very good knowledge of IS Infrastructure (Cloud Hosting). • Strong in information management, computer systems, business engineering or similar field.

Requirements

• PLM
• CAD
• Cloud Infrastructure
• IS Application Services
• Project Management

Qualifications

• Bachelor's Degree
• 7+ years of experience

Preferred Technologies

• PLM
• CAD
• Cloud Infrastructure
• IS Application Services
• Project Management

About the company

ABB helps various industrial sectors operate at high performance while increasing efficiency, productivity, and sustainability to ensure success. As a global market leader, ABB provides necessary tools for this achievement, emphasizing growth through collaboration among individuals and teams. With over 140 years of expertise in electric powertrains, ABB supports clients with motor-driven solutions for diverse applications across industries.