IT Analyst- Compute and Storage

About the job

As an IT Analyst- Compute and Storage, you will report to the Team Lead – Compute and Storage and act as the escalation point for issues related to our global infrastructure. In this role, you will provide advanced troubleshooting, integration support, and service enhancements, ensuring a seamless experience for colleagues and maintaining operational resilience. You will play a vital role in supporting day-to-day continuity for a dynamic organisation. Responsibilities include resolving complex incidents, managing integrations with third-party cloud services, and collaborating with cross-functional teams to deliver high-quality IT services. Clear communication, technical expertise, and adherence to security and operational standards will be key to your success. Key Responsibilities: • Provide expert-level support for compute and storage infrastructure (servers, SAN/NAS, and Azure). • Act as the primary escalation point for complex issues, ensuring timely resolution and service continuity. • Deliver outstanding customer service through clear, professional communication. • Collaborate with support tiers and cross-functional teams to streamline escalation and share knowledge. • Maintain accurate documentation and contribute to knowledge base improvements. • Identify recurring problems and implement long-term solutions to improve reliability. • Monitor and optimise infrastructure performance, capacity, and cost. • Drive service enhancements and automation initiatives. • Ensure compliance with SLAs, governance, security, and audit requirements. • Support disaster recovery planning and service continuity testing. • Contribute to continuous improvement through feedback, mentoring, and process optimisation.

Requirements

• Advanced troubleshooting
• Service enhancements
• Technical expertise
• Clear communication

Qualifications

• Degree in IT or equivalent industry experience
• Proven experience in enterprise infrastructure environments

Preferred Technologies

• Advanced troubleshooting
• Service enhancements
• Technical expertise
• Clear communication

Benefits

• Agile working
• Critical illness and compassionate leave
• Paternity Leave
• Group term life insurance
• Group medical insurance coverage

About the company

Mott MacDonald is a global engineering, management, and development consultancy committed to delivering impactful work that shapes the future.