IT Executive

About the job

Role Overview: The IT Executive is responsible for ensuring smooth day-to-day operations, system reliability, data security, and technology support across the organization. The role enables business continuity, efficiency, and digital readiness. No. of candidates: 1 Opening, Key Responsibilities 1. IT Operations - • Manage and maintain computer systems, servers, networks, printers, CCTV, and internet connectivity • Provide technical support to employees for hardware, software, and network-related issues • Ensure uptime and performance of all IT infrastructure 2. System & Software Management - • Install, configure, and maintain operating systems, ERP /CRM Tools, HRMS, Accounting software, and licensed applications. • Coordinate with software vendors for implementation, updates, and troubleshooting • Maintain user access controls and system permissions 3. Data Security & Compliance - • Ensure data backup, recovery, and cybersecurity best practices • Monitor antivirus, firewall, and system security protocols • Maintain confidentiality and protection of employee and customer data 4. IT Asset & Vendor Management - • Maintain IT Asset Inventory (Laptops, Desktops, Routers, Licenses, etc) • Coordinate with external IT service providers, ISPs, and hardware vendors • Manage AMC agreements and service renewals 5. Process Improvement & Reporting - • Support digitalization initiatives and automation projects • Document IT SOPs, troubleshooting guides, and system workflows • Prepare periodic IT reports for management => Key Performance Indicators (KPIs) 1) System uptime and response time 2) Resolution time for IT Issues 3) Data security compliance 4) User satisfaction feedback

Requirements

• IT Operations
• System Administration
• ERP / CRM Tools
• Data Security

Qualifications

• Bachelor's Degree in IT, Computer Science, or related field

Preferred Technologies

• IT Operations
• System Administration
• ERP / CRM Tools
• Data Security