IT Executive

About the job

Role Overview: The IT Executive is responsible for ensuring smooth day-to-day operations, system reliability, data security, and technology support across the organization. The role enables business continuity, efficiency, and digital readiness. No. of candidates: 1 Opening, Key Responsibilities: 1. IT Operations - • Manage and maintain computer systems, servers, networks, printers, CCTV, and internet connectivity • Provide technical support to employees for hardware, software, and network-related issues • Ensure uptime and performance of all IT infrastructure 2. System & Software Management - • Install, configure, and maintain operating systems, ERP / CRM Tools, HRMS, Accounting software, and licensed applications. • Coordinate with software vendors for implementation, updates, and troubleshooting. • Maintain user access controls and system permissions. 3. Data Security & Compliance - • Ensure data backup, recovery, and cybersecurity best practices. • Monitor antivirus, firewall, and system security protocols. • Maintain confidentiality and protection of employee and customer data. 4. IT Asset & Vendor Management - • Maintain IT Asset Inventory (Laptops, Desktops, Routers, Licenses, etc) • Coordinate with external IT service providers, ISPs, and hardware vendors. • Manage AMC agreements and service renewals. 5. Process Improvement & Reporting - • Support digitalization initiatives and automation projects. • Document IT SOPs, troubleshooting guides, and system workflows. • Prepare periodic IT reports for management. Key Performance Indicators (KPIs): 1) System uptime and response time 2) Resolution time for IT Issues 3) Data security compliance 4) User satisfaction feedback.

Requirements

• Networking
• System Administration
• ERP Tools
• CRM Tools
• Documentation
• Problem-Solving

Qualifications

• Bachelor's Degree in IT
• 2-5 years of relevant experience

Preferred Technologies

• Networking
• System Administration
• ERP Tools
• CRM Tools
• Documentation
• Problem-Solving