IT Technical Program Manager

About the job

About lululemon: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. As we continue to elevate our shopping experience, our India Tech Hub plays a key role in expanding our technology capabilities in Product Systems, Merchandising and Planning, Digital Presence, distribution and logistics, and corporate systems. Our team in India works as an extension of the global team on projects of strategic importance. About this team: This role is on Point-of-Sale team in the lululemon technology organization. This team is responsible for maintaining POS system and integrating with backend enterprise systems. We are looking for an IT Technical Program Manager to contribute to Lululemon’s success by planning, developing, managing, and implementing medium to large cross-divisional, multi-year projects using a structured project management methodology. Projects will have both business and technology focus with emphasis on leading from front. This role will also provide support for high level technical design reviews, system designs and architecture for various key implementations by coordinating with architects on the team and other cross functional teams. Our team is fast-paced and taking on exciting new initiatives to support a fast-growing business. We strive to adopt leading-edge technology and seek to improve on the solutions continuously. We are not afraid to try new things, have fun, and encourage each other to take on new challenges. We support each other in growing professionally and personally. We fail forward and learn from our mistakes, thus creating a better path ahead. We create space for team members to share feedback and ideas that can help us continually grow as an organization. We operate following agile framework and leverage multiple product teams across our various functions. We encourage our teams to norm and figure out the best way to deliver critical business initiatives. We institute a culture of fun and lightheartedness to enjoy work each day. We are inclusive and know that we are stronger as a team than as an individual. Experience and Skillset: • Initiates, plans, controls, and implements medium to large cross-divisional, multi-year projects utilizing Lululemon’s project management practices • Ensures overall deliverables are completed, including project charter, plan, schedule, requirements, design, development, testing, implementation, policies and procedures, standards, contracts, risks, and issues resolutions • Plans projects in detail, develops and manages project budgets, organizes project teams and works with resource managers to coordinate and align resource needs • Identifies, evaluates, and proactively manages cross-project interdependencies • Manages progress of efforts and communicates status to sponsors, stakeholders on a regular basis and to senior leadership as needed • Participates in strategic roadmap planning and may facilitate and provide materials for portfolio review meetings • Excellent communication skills, able to flex style and work with all levels within the organization from individual contributors to Executives • Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies utilizing relative process improvement techniques and methodologies. • Ensures smooth implementation of new technologies and vendor integrations by using their expertise on their assigned domains and interfaces • May conduct technical walkthroughs with software engineers to ensure technical feasibility and standards across departments. • Collaborates with operations support and other teams to ensure robust production operations Qualifications: • 10+ years of IT experience, including 2+ years in program management and 5+ years in project management. • 5+ years’ experience in Retail Systems, and delivery (highly valued) • Hands-on project experience in Oracle Xstore or other Point-of-Sale systems is preferred. • Strong understanding of Java, Oracle DB, and Web Services, with prior involvement in projects using these technologies. • Excellent communication and cross-functional collaboration skills, including experience working with global teams across multiple time zones. • Solid understanding of product and system design concepts, with ability to drive technical and functional discussions. • Certified ScrumMaster (CSM); hands-on experience managing Agile projects. • Proficient with JIRA and Agile workflow management. • Strong experience in process gap analysis, applying best practices, and driving operational improvements • Ability to translate business strategy into clear product and program roadmaps • Strong analytical and decision-making skills to estimate effort, assess solution impact, and balance business and technical trade-offs • Highly organized, with proven ability to prioritize and drive multiple initiatives in fast-paced environments • Excellent written, verbal, presentation, and interpersonal communication skills

Requirements

• Project Management
• Retail Systems
• Oracle Xstore
• Technical Design
• Agile Methodologies
• Communication Skills
• Collaboration

Qualifications

• 10+ years IT experience
• 2+ years in program management
• 5+ years in project management

Preferred Technologies

• Project Management
• Retail Systems
• Oracle Xstore
• Technical Design
• Agile Methodologies
• Communication Skills
• Collaboration

About the company

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future.