IT/HR Operations Specialist

About the job

We're hiring an experienced professional to review and validate AI prompts for internal IT/HR operations within large utilities/energy companies. The role involves ensuring that AI models accurately reflect IT helpdesk and HR service delivery workflows typical of large organizations. Key responsibilities include: • Reviewing and validating AI prompts for ticket routing, employee onboarding, IT asset handling, and HR case management. • Ensuring AI systems follow correct processes for SLA-driven workflows. • Working closely with AI/ML teams to optimize AI systems for real-world operations in large utilities/energy corporations.