Junior Analyst – Identity, Automation & Workflow Optimization

About the job

Job Requirements Job Summary: The Junior Analyst – Identity, Automation & Workflow Optimization will support the management of Phenom’s Identity and Access Management (IAM) ecosystem while assisting in building automation and workflow solutions across IT operations. This role focuses on ensuring secure, compliant user lifecycle management (Joiner–Mover–Leaver) and reducing manual workload using BetterCloud, OneLogin, and Jira Automation. What You'll Do: • IAM Lifecycle Support: Assist in provisioning, deprovisioning, and access reviews across applications using OneLogin and BetterCloud. • Automation Development: Create and maintain no-code / low-code automations (BetterCloud workflows, Jira Automation rules) to improve efficiency and compliance. • Workflow Optimization: Collaborate with IT and HR to streamline onboarding, offboarding, and role-change processes using automation. • Access Control & Security: Support enforcement of RBAC (Role-Based Access Control) and PAM (Privileged Access Management) policies. • Governance & Compliance: Ensure alignment with Phenom’s security standards and audit requirements (SOC2, ISO 27001, FedRAMP). • Documentation: Maintain detailed records of workflows, access policies, and automation changes in Confluence and Jira. • Collaboration: Work closely with IT, HR, and Security teams to identify automation opportunities and eliminate manual dependency. What You've Done: • 1–2 years of IT operations or service management experience (internship or full-time). • Basic understanding of Identity and Access Management (IAM) concepts such as SSO, MFA, RBAC, and SCIM. • Familiarity with OneLogin, BetterCloud, and Jira Administration/Automation. • Exposure to Google Workspace, Atlassian, or Okta environments is a plus. • Interest in automation using no-code/low-code tools or scripting (Python, PowerShell). • Strong analytical, documentation, and troubleshooting skills. • Eagerness to learn IAM governance and automation design best practices. Preferred Certifications (Optional But a Plus): • BetterCloud Fundamentals • OneLogin Administrator Associate • Atlassian Jira Fundamentals or Jira Administration • CompTIA Security+ or ITIL Foundation. Benefits: • We want you to be your best self and to pursue your passions! • Health and wellness benefits/programs to support holistic employee health. • Flexible hours and working schedules, as well as parental leave for new parents. • Growing organization with career pathing and development opportunities. • Tons of perks and extras in every location for all Phenoms! Diversity, Equity, & Inclusion Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done.

Requirements

• IAM
• Automation
• Workflow Optimization
• Access Control
• Documentation

Preferred Technologies

• IAM
• Automation
• Workflow Optimization
• Access Control
• Documentation

Benefits

• Health and wellness benefits/programs
• Flexible hours
• Parental leave

About the company

Phenom focuses on improving user lifecycle management through automation and workflow solutions within its IT operations. The organization emphasizes secure and compliant user access management, collaborating with IT and HR to streamline processes significantly.