Junior Customer Success Manager / Junior Key Account Manager

About the job

Job Description Job Title: Junior Customer Success Manager / Junior Key Account Manager Department: Customer Success & Account Management Experience: 1–3 Years Location: Pune About the Role We are looking for a Junior Customer Success Manager / Key Account Manager to support customer success, account coordination, and day-to-day client communications for assigned IT accounts. This role is ideal for candidates early in their career who are eager to build strong client relationships, ensure smooth delivery of services, and grow within a customer-facing role in the IT industry. You will work closely with internal technical, delivery, and sales teams to ensure client requirements are clearly understood, deliverables are tracked, and customer satisfaction is maintained. Roles & Responsibilities Customer Success & Client Relationship Management • Act as a primary point of contact for assigned clients under the guidance of a senior account manager. • Build and maintain positive relationships with clients through regular communication (emails, calls, meetings). • Understand client requirements, expectations, and feedback to ensure a smooth service experience. • Support customer onboarding, adoption, and ongoing engagement activities. • Assist in conducting periodic client check-ins and follow-ups to ensure satisfaction. Account Coordination & Delivery Support • Coordinate with internal teams (engineering, development, design, QA, or support teams) to ensure timely and accurate delivery of client deliverables. • Track daily tasks, milestones, and deliverables for multiple client accounts. • Ensure client requirements, timelines, and changes are properly documented and communicated. • Escalate risks, delays, or issues proactively to senior team members. Account Growth & Retention Support • Support renewal and retention activities by ensuring consistent service quality. • Identify potential upsell or cross-sell opportunities and share insights with senior account managers or sales teams. • Assist in preparing account reports, usage summaries, and performance metrics. Internal Collaboration & Process Support • Work closely with Sales, Operations, Project Management, and Technical teams to align on client expectations. • Maintain accurate client and account information in CRM or internal tracking tools. • Support process improvements by documenting best practices and customer feedback. • Participate in team meetings, reviews, and training sessions to enhance account management skills. Requirements • 1–3 years of experience in Customer Success, Account Management, Client Servicing, or IT Services support roles. • Basic understanding of IT services, software development, SaaS, or technical delivery environments. • Strong verbal and written communication skills. • Good coordination and follow-up skills with attention to detail. • Ability to manage multiple tasks and priorities in a fast-paced environment. • Willingness to learn account growth, renewals, and customer success best practices. • Familiarity with CRM tools, ticketing systems, or project management tools is a plus. • Customer-centric mindset with problem-solving abilities. Good to Have • Exposure to IT services, SaaS products, or technology-driven projects. • Experience handling international clients or B2B customers. • Basic data analysis or reporting skills (Excel, dashboards, CRM reports).

Requirements

• Client Relationship Management
• Communication
• Coordination
• Problem-Solving
• IT Services Knowledge

Preferred Technologies

• Client Relationship Management
• Communication
• Coordination
• Problem-Solving
• IT Services Knowledge