Key Account Manager

About the job

Role: Key Account Manager About eShipz eShipz is a fast-growing logistics SaaS company that enables businesses to manage and scale their outbound shipping operations through automation, data, and deep integrations. Our platform is built to handle high-volume, complex logistics environments, helping customers improve delivery performance, reduce costs, and gain real-time visibility across their shipping operations. At eShipz, Key Account Managers play a pivotal role in client retention, platform adoption, and revenue expansion. If you enjoy working at the intersection of customers, data, and technology—and want ownership of high-impact enterprise accounts—eShipz offers a strong foundation to build a long-term career in B2B SaaS account management. Key Responsibilities Client Ownership & Relationship Management - Act as the single point of contact for assigned key accounts - Build and maintain long-term relationships with client stakeholders across Operations, Technology, Finance, and Customer Experience teams - Conduct regular check-ins, reviews, and Quarterly Business Reviews (QBRs) Implementation & Adoption - Drive customer onboarding, implementation, and go-live activities - Ensure smooth integration of Order, Shipment, Tracking, COD, and Webhook APIs - Coordinate with internal Tech, Product, and Operations teams for issue resolution Operational Excellence - Monitor daily shipment performance including delivery %, delays, RTO, NDR, and POD - Identify operational bottlenecks and proactively recommend process improvements - Support clients during peak volumes, escalations, and carrier-related issues Data, Reporting & Insights - Analyze shipment and billing data to provide actionable insights - Prepare and present MIS reports, QBR decks, and performance dashboards - Highlight cost savings, automation benefits, and efficiency improvements Revenue Growth & Retention - Identify upsell and cross-sell opportunities (new carriers, modules, automation features) - Drive higher platform adoption and shipment volumes - Ensure timely renewals and minimize churn through consistent value demonstration Stakeholder Coordination - Work closely with Sales teams during client handovers and expansion discussions - Collaborate with Product teams by sharing customer feedback and feature requests - Coordinate with Finance on billing, freight audits, and reconciliations Required Skills & Qualifications Must-Have - Strong understanding of logistics, shipping, courier operations, and SaaS platforms - Hands-on exposure to APIs, webhooks, dashboards, and data reporting - Excellent communication and stakeholder management skills - Ability to manage multiple accounts and priorities effectively Good to Have - Experience in logistics technology, shipping aggregators, or supply chain SaaS - Understanding of both B2B and B2C shipping workflows - Familiarity with tools such as Postman, Excel/Google Sheets, and CRM systems - Prior exposure to Customer Success, Account Management, or Implementation roles