Key Account Manager

About the job

About Our Client: Our client is a leading workforce solutions platform that enables enterprises to execute diverse business operations through a large network of gig workers. The organization supports functions such as retail operations, staffing, content moderation, catalog management, and expert staffing, helping businesses scale efficiently with agility and precision. Backed by strong global investors, the company is rapidly expanding and building the future of distributed and flexible work. Job Title: KAM (Key Account Manager) Education: MBA preferred Experience: 5-8 Years Location: HSR Layout, Bangalore About the Role: We are looking for a Strategic Account & Client Delivery Lead who can own and grow enterprise client relationships while ensuring seamless execution of large-scale service delivery programs. This role goes beyond traditional account management — you will act as a trusted partner to clients and an internal driver of execution, working closely with leadership, operations, and cross-functional teams to deliver measurable business outcomes. Key Requirements: 1. Strategic Client Ownership: • Own end-to-end relationships with key enterprise accounts • Build deep, trust-based partnerships with business, HR, and operations stakeholders • Understand client objectives and translate them into actionable execution plans • Drive regular reviews, insights sharing, and long-term account strategy 2. Account Growth & Revenue Expansion: • Identify and drive upsell and cross-sell opportunities within existing accounts • Grow share of wallet (SOW) across strategic clients • Create and execute account-level growth strategies aligned with client goals • Manage large-scale contracts, renewals, and commercial discussions 3. Delivery & Execution Excellence: • Ensure timely and high-quality delivery of services across retail, staffing, and gig workforce programs • Act as the bridge between clients and internal operations teams • Define clear KPIs and success metrics for each engagement • Monitor execution via MIS, dashboards, and reporting frameworks 4. Problem Solving & Client Success: • Proactively identify risks, bottlenecks, and operational gaps • Resolve client issues efficiently while maintaining strong relationships • Drive continuous improvements in service delivery and client experience 5. Cross-functional Leadership: • Collaborate with internal teams across operations, product, finance, and leadership • Align internal capabilities with client expectations and business requirements • Drive accountability and execution across teams. Responsibilities: • 5–8 years of experience in account management / client engagement / program management • Background in IT services, staffing, consulting, content operations, or data services • Proven experience managing and growing large enterprise accounts • Experience handling ₹20 Cr+ accounts or equivalent scale • Prior experience in a startup or high-growth environment Core Skills: • Strong client relationship and stakeholder management skills • Experience in solution-based selling and consultative engagement • Excellent analytical thinking and presentation skills • Ability to manage complex, multi-layered projects • Familiarity with CRM tools such as Salesforce, Zoho, or similar Preferred Qualifications: • Experience working with CXOs / senior stakeholders • Exposure to staffing, gig workforce, or managed services models • Understanding of account receivables and commercial cycles (good to have) Mindset We Value: • High ownership — thinks like a business owner, not just an account manager • Ability to work across time zones to ensure service excellence • Strong execution focuses with the ability to operate in ambiguity • Problem-solver with a bias for action • Ability to balance client expectations with operational realities • Open to work from office role Mon-Fri