Key Account Manager

About the job

MoveInSync is the world’s largest office commute platform with a userbase of over 500,000 employees across over 300 clients in 30 countries. Headquartered in Bangalore, India, MoveInSync has been a pioneer in the commute space since 2009. Job Summary: We are seeking a highly motivated and experienced Key Account Manager (KAM) to join our dynamic team. The KAM will be responsible for nurturing and growing relationships with a portfolio of MoveInSync's most strategic enterprise clients. Your goal is to build long-term partnerships, ensure client retention, identify opportunities for expansion, and serve as the client's advocate within MoveInSync. Key Responsibilities: 1. Relationship Management: • Develop and maintain strong, multi-level relationships with key stakeholders (e.g., HR Heads, Admin & Facilities Managers, Transport Leads, Finance) within assigned enterprise accounts. 2. Client Success & Satisfaction: • Proactively understand client needs, business objectives, and challenges related to employee transportation. 3. Strategic Account Growth: • Identify opportunities for upselling and cross-selling additional MoveInSync services, features, or modules based on client needs and strategic goals. 4. Performance Monitoring & Reporting: • Conduct regular business reviews (QBRs) with clients to demonstrate value, discuss performance metrics, review challenges, and align on future strategy. 5. Internal Collaboration: • Liaise effectively with internal teams (Operations, Product Management, Technology, Finance, Support) to ensure client requirements are met and issues are resolved. 6. Market Awareness: • Stay informed about industry trends, competitor activities, and best practices in corporate mobility and employee transportation. Required Qualifications & Skills: • Experience: 6+ years of experience in Key Account Management, Client Relationship Management, or B2B Customer Success, preferably within the SaaS, Technology, Logistics, Transportation, or B2B Services industry. • Client Focus: Proven track record of managing large enterprise accounts and building strong, long-lasting client relationships.

Requirements

• Key account management
• Client relationships
• Customer success
• CRM proficiency
• Strategic growth

Qualifications

• Bachelor's degree in Business Administration
• MBA

Preferred Technologies

• Key account management
• Client relationships
• Customer success
• CRM proficiency
• Strategic growth

About the company

MoveInSync is the world’s largest office commute platform with a userbase of over 500,000 employees across over 300 clients in 30 countries. Headquartered in Bangalore, India, MoveInSync has been a pioneer in the commute space since 2009, offering reliable, safe, and sustainable solutions.