Key Account Manager

About the job

About Paytm Payments Services (PPSL): PPSL enables thousands of online merchants to offer a world-class, frictionless payment experience to their customers. We are present across large enterprises and startups, including well-known unicorns. We strive to take payments beyond an enabler to a driver of revenue and growth for our merchants. Online Payment Gateway is Paytm’s B2B Business regulated by RBI, and this team is responsible for growing penetration of Paytm’s PA–PG business across Indian merchants. About the role: We are seeking a dynamic Key Account Manager (KAM) – Education Vertical to drive new merchant acquisition (hunting) and manage high-value education accounts. This role combines strategic sales, hunting, and account management, with a focus on acquiring leading educational institutions (schools, colleges, edtech platforms, coaching institutes, universities) and maximizing their adoption of Paytm’s payment solutions. The KAM will be responsible for: • Hunting & Sales: Building a strong pipeline and acquiring new enterprise education accounts. • Account Management: Growing relationships with key education merchants, driving adoption of Paytm solutions, ensuring satisfaction, and unlocking revenue opportunities. • Cross-sell & Upsell: Driving penetration of multiple Paytm payment products across acquired education accounts. Expectations/ Requirements: • Proactively identify, prospect, and acquire new enterprise accounts in the Education vertical (schools, colleges, edtech, universities, coaching institutes). • Build and manage a portfolio of strategic education merchants for payment gateway solutions. • Drive the end-to-end sales cycle including lead generation, pitching, solution mapping, negotiations, and closure. • Build strong stakeholder relationships across acquired accounts. • Collaborate with product, operations, and technology teams to deliver customized solutions for education clients. • Monitor transaction volumes, analyze growth patterns, and identify new opportunities. • Drive upsells and cross-sell of Paytm payment products (UPI, Cards, Net Banking, BNPL, Wallets, etc.). • Ensure client satisfaction through timely issue resolution and proactive engagement. • Deliver on new merchant acquisition, revenue growth, and retention KPIs. • Track competition and provide market insights to sharpen Paytm’s Education GTM strategy.

Requirements

• Sales
• Account Management
• Negotiation
• Stakeholder Management
• Business Development

Qualifications

• Bachelor’s degree in Business
• Finance
• or related field

Preferred Technologies

• Sales
• Account Management
• Negotiation
• Stakeholder Management
• Business Development

About the company

Paytm is India’s leading digital payments and financial services company, focused on driving consumers and merchants to its platform by offering a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later.