Knowledge Management Sr Business Analyst

About the job

Knowledge Management Sr Business Analyst supports the Product Owner and KM Lead in managing all functional requirements related to Knowledge management for the PepsiCo process TPM, NA process transformation and platform (ServiceNow)... Responsibilities: • Support the KM Lead in driving the ServiceNow migration projects, suggest an appropriate approach, define processes, develop discussion materials & communications... • Collaborate with Knowledge Product owner, Knowledge management leads and knowledge managers across other knowledge bases implemented in ServiceNow...

Requirements

• Stakeholder management
• Change management
• Communication
• Detail-oriented
• Team player

Qualifications

• Experience with IT platforms within GCC or Service Management organizations
• 3-5 years of experience in Knowledge management or related roles

Preferred Technologies

• Stakeholder management
• Change management
• Communication
• Detail-oriented
• Team player

About the company

PepsiCo is a global food and beverage leader with a complementary portfolio of brands including Pepsi, Mountain Dew, Lay's, Gatorade, Tropicana, Quaker, and more. They aim to deliver sustainable growth by investing in a healthier future for people and the planet.